Conciliation and Mediation

The mediation and/or conciliation consists of a negotiation assisted by a third party that trained for this purpose, through the use of specific techniques, helps the parties to visualize the problem, identify it, create and consider options and arrive to an acceptable solution for both and put their agreements in writing. The mediator doesn’t decide, doesn’t resolve, doesn’t judge or advice, it is the participants who decide, since the mediator only drives the process, maintaining a relation with each of the participants without favoritism.

Conciliation and Mediation Administration Services

The CeCAP also offers conciliation and/or mediation administration services, offering the clients, a business and neutral environment, in comfortable facilities, under the assistance of a negotiations expert, that will help them to dialogue about their dispute.

The Service includes: processing of the request and call to the parties, designation of the mediator and/or conciliator, spaces for holding conciliation and/or mediation meetings, conciliation and/or mediation fee and expenses administration, revision of the conciliation and/or mediation agreement.